AI Customer Service Chatbot Demo
AI customer service chatbot, a WhatsApp chatbot powered by an LLM with a custom knowledge base.
WhatsApp LLM Chatbot (Custom Knowledge Base)
Demo Preview
Multimedia support
Supports multiple outbound media URLs.
Custom knowledge base
Grounded answers from your documents, with optional citations/sources.
Multi-channel ready
Extend to other social platforms while keeping one knowledge base.
Overview
- Answer customer questions on WhatsApp in a human-like way
- Retrieve data from documents (knowledge base / RAG)
- Escalate to a human when needed and collect leads/contact info
Core Features (Production Bot)
- Supports group and one-to-one WhatsApp messages
- Quoted reply support (including quoted inbound context)
- Time-based reply window (configurable timezone/hours)
- Media support (multi-URL outbound media)
- Exemption list to skip replies for specific users/numbers
- Health check endpoint (`/health`) for monitoring
- Docker deployment and CI/CD image builds (GHCR)
Inputs
- PDFs / FAQs / web content
- Product catalogs
- Policies, SOPs, internal docs
- CRM fields (optional)
Outputs
- Accurate responses with sources (optional)
- Lead capture and handoff to sales
- Conversation analytics